Enterprise Search Solutions
Experience the power of Google for your organization
With the power of Google search, your organization strengthens its ability to access and disseminate organizational knowledge, increasing employee productivity, boosting website conversion rates, and improving customer service.
Benefits
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Increase Productivity
With universal search, your workforce can reduce inefficiencies and find the information they need to be more effective.
With organizations becoming more complex, it’s no wonder that 39% of a knowledge worker’s time is wasted on searching for information or recreating existing content.* The Google Search Appliance increases productivity by making it easy for employees to find what they’re looking for when they need it. -
Reach new customers
Prospects become customers when they can find what they’re looking for on your website.
The inability to find information on a website is one of the greatest sources of customer frustration. Customers that deploy a Google search solution report tremendous success in increasing conversion rates, typically around 25%, which provides an immediate positive impact to their bottom line. -
Improve Customer Service
Provide a better customer experience and cut costs by surfacing relevant information faster.
A dissatisfied consumer can spread negative words about your brand. The Google Search Appliance helps improve customer satisfaction and cut costs in two significant ways:
On the web site or extranet: Provide customers and partners with a greater ability to find the information they need to resolve their issue
In the contact center: Increase first call resolution, decrease average call times, and reduce agent training time.*source: IDC.
Offerings
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Google Search Appliance
Improve customer satisfaction
Increase web site conversions and enable more effective customer support by providing fast, relevant search results.
Increase employee productivity
Employees can find the information they need from anywhere within the enterprise using a familiar and easy-to-use search engine. -
Google Commerce Search
Google Commerce Search offers a best-in-class e-commerce search solution that not only helps customers find products faster but also leads them to discover new products. Retailers can effectively manage and promote their catalog on a sophisticated e-commerce platform with proven global infrastructure.
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Google Site Search
Improve customer satisfaction
With the power of Google search, you can create a better overall user experience on your site. Visitors end up staying longer on your site and turning into new customers.
Customizable and easy to set up
It's easy to set up Google Site Search and make it your own by adding your company logo, selecting a search theme, and incorporating several other personalized features. Plus, it's free of ads.
Increase your customer IQ
Google Site Search integrates seamlessly with Google Analytics to provide you with an excellent understanding of how visitors are behaving on your site.