Non-Banking Financial Company (NBFC)

Modernizing loan processing operations

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NBFC

1,500+

Across India

2,000+

iPads
Boost in speed, security, and reliability to the frontline.

The
Challenge

The NBFC’s lending operations relied heavily on its field force, but their old devices were holding them back. Major issues included:

The company wanted to give its field team a secure, dependable, and long-lasting device that could keep pace with the demands of digital lending.

01

Sync failures – Loan applications often failed to update, forcing manual re-entries and delays.

02

Unreliable performance – Devices ran out of battery mid-day, reducing the number of customers field reps could service.

03

Data security risks – Lost or unmanaged devices created the risk of customer data leakage.

The Solution

Team Computers worked with the NBFC’s IT leadership to roll out
iPads across its field workforce. The deployment included:

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2,000 iPads for 1,500+ field representatives, ensuring every loan officer had a reliable device.

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Loan and EMI apps optimized for iPadOS, enabling instant application processing, EMI tracking, and customer servicing.

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JAMF-based device management, giving IT teams complete control over security, app deployment, and compliance.

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Remote management capabilities, allowing instant locking or wiping of devices in case of loss, preventing sensitive data leaks.

The Impact

Team Computers designed and executed a pan-India Apple
deployment solution:

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40% Faster

loan processing

Applications were completed and synced in real-time, reducing customer waiting time.

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2x

battery life

Field reps could now work a full day without worrying about charging.

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Reduced data leakage

JAMF’s secure management eliminated risks from lost or unmanaged devices.

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Better customer experience

Customers received quicker approvals and seamless service at their doorstep.

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