How to deliver a better patient experience with RPA
Robotic Process Automation has been helping industries accelerate and streamline manual business processes. One of the major industries being Hospitals and Healthcare organizations, while they heavily depend on human experience for decision making, there are areas such as Patient appointment scheduling and monitoring against discharge instructions where a highly secure, scalable, and reliable Digital Workforce can assist in improving patient care and business efficiency, both.
Challenges while scheduling patient appointments
- While scheduling patient appointments online, the scheduling systems collect information such as medical history, insurance details, and diagnosis in the registration process.
- The appointment further has to be scheduled as per the doctors’ availability, location, and diagnosis. Processing patient information, matching it with all the criteria, and then fixing the appointment manually is a very tedious, time-consuming task.
- In case, a doctor is not available to attend to the patient, the staff has to inform the patient beforehand.
How can RPA help
The RPA Bots automatically collect patient information, create it into a report and process it further to a management representative to fix the appointment. The bots track the doctor’s schedule and notify patients in case of unavailability for the patient’s appointment.
Challenges while monitoring discharge instructions
- At the time of discharge, a patient has to fill in a number of prescriptions and is required to follow a few post-discharge guidelines such as follow-up appointments and medical tests.
- It is the healthcare provider’s responsibility to ensure that all the forms are filled and the patient is abiding by the post-discharge guidelines.
- It is a very challenging task for healthcare providers to monitor and ensure compliance with those discharge instructions.
How can RPA help
The RPA Bots send automated reminders about the discharge guidelines such as follow-ups scheduled or due medical tests to the patients. In case a patient comes up with a query or needs help for his further condition, the bots send an automated alert to the healthcare providers.
Conclusion –
Robotic Process Automation has been providing healthcare providers the time to do the tasks they are uniquely qualified to do, while the RPA Digital workforce does all the mundane, repetitive tasks. RPA is helping the hospitals to address the patient’s needs better with an instant, automated response and provide them better healthcare services.