Challenges don’t come announced. At the same time, ballooning IT infrastructure costs are always accompanied by increased IT infra maintenance costs and the need for larger IT teams. This is when Remote Infrastructure Management (RIM) comes in the picture. Our Application Management ensures the efficient operation of the applications that power your business. It aims to provide comprehensive support for your organization’s critical enterprise and hosted applications. This includes managing the IT applications of an organization entirely, or in parts from a remote location. Optimized service levels ensure continual monitoring and reporting of your application environment, manifested as the Command Centre (CC).

Most organizations operate across geographies, thus their IT applications, which forms the basis of all their deliveries are also scattered across various units. With the emergence of the RIM CC, the management of the IT applications is centrally conducted with greater coordination, providing you with timely insight into issues; enabling you to proactively avoid outages. Most organizations outsource the entire RIM processes to other IT service providers which have experience as well as expertise in managing the applications.

Now, how does a centralized IT application monitoring helps?

A Centralised IT application management offers better coordination and helps IT be an enabler of innovation. Further benefits of a centralized Command Center include:

  • Cost Savings
  • Improved Availability
  • Real-time resolution of issues
  • Increased productivity, flexibility and efficiency

With the outsourcing of RIM processes, the enterprise can focus better on their core business functionality, and meet their ever-growing business requirements without inflating their IT budget. The process of monitoring datacenter, networks, devices, storage, security, servers, ERP, database, applications and services from a remote location enhances the ability to perform remedial actions to enable continuous availability. With RIM, an administrator needs to make on-site repairs only when hardware fails.

Team Computers proudly hosts the presence of two RIM Command Centers in Gurugram and Bengaluru. These centers are equipped with the following features:

24*7 Availability: Our RIM Services are designed to enable a high business uptime while reducing the burden of cost and bandwidth. Leveraging our 24×7 service desk we provide incident and problem management to support application availability.

L1 Support with Skilled Resources: Our governance & technical team focuses on simplified visibility to your setup through dashboards & notifications. We provide support where support engineer logs, categorizes, prioritizes, tracks incidents or alarms reported by a user or monitoring tools. Our L1 Team follows the workflow and will do every possible effort to resolve incidents as per SOP within the timeline agreed and documented SLA (Service Level Agreement)

Managed User Experience: We measure and report on the actual performance of your applications from the users’ perspectives. We provide you with exception reports that identify problems experienced by your users when accessing or using your applications, against your baseline. This allows you to respond to potential user issues as they occur, and respond proactively before they interrupt your delivery.

The Project Governance Team at the central CC Desk aims to provide uninterrupted and uniform services.

With the Real-time Monitoring of Processes, 24*7, the resolution of issues becomes highly proactive. At the same time, there is a direct integration with Key systems to monitor the process and end-user applications for alerts. The quality of the functioning is ensured by well-defined and scripted responses and actions for the CC desk.

Analytics helps to pinpoint the pain areas by issuing tickets and resolving issues, ensuring the 360-degree system for incident management. Each step from the ticket issue is closely monitored to guarantee a record response time. The process even includes customer feedback to define how satisfactorily was the process carried out. The process of identification of the root cause of the improvement, followed by the feedback is duly carried out. The tickets against each issue are tracked according to the stages of being Open, logged, attended, assigned, Work in Progress or closed. Thus, Analytics plays a poignant role to ensure the smooth flow and functioning of the various processes involved at a RIM CC.

Thus, availing remote infrastructure services can assist enterprises in reducing their overall risks while improving user satisfaction levels. This amassment of advanced technologies, top-notch equipment, and 24X7 support benefits enterprises with unparalleled network redundancy and uptime.