Managed services came into the place through a break/fix model during the 1990s to avoid downtime/data loss / costly repairs being at the forefront of the business plan. The trend of technological advances, including cloud computing and digital transformation, by the 2020s calls for scalable IT infrastructure that organisations can optimise and maintain regularly.
Managed services include a variety of IT outsourcing and other non-IT functions, including cloud services, IT infrastructure, and IT security for experts with knowledge in the field. There will always be access to a dedicated team of IT professionals to help you manage your IT system and provide ongoing support as agreed in the Service Level Agreement (SLA) by acquiring managed IT services. The SLA policy considers two well-differentiated stages: negotiating a contract and monitoring its fulfilment in real-time.
IT managed services benefit consumer businesses in increasing productivity and reducing operations or sometimes zero downtime. Providers adhere to the Information Technology Infrastructure Library – ITIL Framework to ensure that IT services clients are fully aligned with the organisation’s business objectives.
Benefits of MSP services
A fully managed service provider can be beneficial for businesses of all sizes. They enable companies to meet IT demands that their in-house teams do not have time to meet.
- Cost optimisation options for in-house IT – the client cost is nominal due to having MSPs on board and available everywhere.
- Avoid unexpected costs – MSPs charge a reasonable fee for advance setup and necessary transitions and solutions evaluated in advance.
- Get some expert advice – MSPs act as facilitators in domain services that manage and acquire talent on behalf of clients.
- Save resources – Infrastructure Managed Services help protect data from loss of crucial business information and prevent costly repairs to infrastructure and the need for IT staff.
- Keep your business running – MSPs work on disaster recovery initiatives that ensure business continuity. The provider also offers “NOC services” in the industry. It extends from the Remote Network Operating Centre (NOC) to monitoring and treatment services for servers, networks, applications, databases and workstations.
Managed Services Demand
We see rapid advances in technology, making it even more critical for you to manage and protect your IT assets with a team of IT professionals.
According to MarketsandMarkets, the managed service provider industry will reach a staggering 282 billion by 2023, increasing 56% over last year’s market.
Small and medium-sized businesses (SMBs), nonprofits and government agencies hire MSPs to create a defined set of day-to-day management services to focus on improving their services without worrying about extended system downtime or service interruptions.
Managed Services in 2022
These organisations need technology and automation to sustain operations in a fast-paced market, regardless of size.
IT Infrastructure Management Services (IMS) manages technology, information and data. It covers everything from desktops to networking, storage, data, security and cloud-based services – doesn’t forget the people hired to keep everything running.
Next-Generation Managed Services -NGMS communicates with client employees using modern means of communication, streamlining processes to increase productivity and reduce costs. The use of automation and innovative working methods allows customers to see the broad bandwidth that MSPs access. These MSPs generally invest more to develop their skills, from DevOps to refactoring and application performance skills.
Managed Services are seen as a need of time today. It helps boost business by bringing a win-win scenario for both providers and clients.