The current philosophy of doing business in managed services is to respond to incidents. The question we are asking is, why do incidents in IT have to occur. Our philosophy is to give the end-user an incident free experience. We analyzed reasons behind incidents in IT and concluded that major categories of incidents can be resolved by just being proactive. We set up processes that give us the root cause of incidents, and then we take up from there so that, that incident never occurs.
Organizations today need manpower and technology resources that could not only maintain and manage their IT infrastructure, but also manage the dynamic expectations their businesses have from IT. With almost all operations getting automated, it’s critical for them to keep the infrastructure up and running.
Today, printing happens to be an important and critical part of most businesses. At the same time, printing costs constitute a significant part of the total cost. Our Managed Print Services (MPS) are designed to manage all the printing needs of organizations in the most efficient and cost-effective manner.
Businesses today are highly dependent on IT. Any interruption in IT means loss of productivity and in many cases loss of revenues. Our hardware break-fix services not only ensure maximum possible availability of infrastructure with the help of preventive maintenance services, but also help bring the infrastructure back in the running mode as quickly as possible.
Every organization today needs technology resources to build and sustain its IT set-up. However, the biggest challenge that most organizations face today is finding the right resources, training them and retaining them.
We provide certified and experienced professionals for help-desk management, project management and IT infrastructure support.
Team Computers is partner to our business IT
operations and our current engagement with
them is for managing the end user equipments’
across our branch offices, in the country. The
association with them is nearing a decade and
we are delighted with their overall services. We
wish them all success.
- Asst General Manager, City Union Bank