The customer wanted to scale up their existing Medical Representative network by embracing mobility. Te:am offered Apple iPad devices with custom mobile device management solution to drive strategic initiatives at customer point of contacts across India
Cumbersome and uninteresting paperwork including brochures, catalogs.
Diminishing engagement with the Doctors and their staff.
Lack of agility, speed, quality, and efficiency in the sales process.
Customer Lifecycle Management and sales reporting issues.
The task at hand is to assist Customer in capturing the value and collate the efforts, often fragmented across multiple small initiatives by reshaping the process through next-gen mobility solutions and lifecycle management services provided by Team Computers.
iPads were deployed to enable mobility for driving e-reporting, e-detailing and Customer Lifecycle Management for their Medical Representatives.
iPads were commissioned for their sales force.
Mobile device management software along with business applications was installed.
Medical Representatives were trained and assisted in the usage of the device and business applications.
A remote resolution process through ticketing system was implemented through service desk and hand and fleet support on the ground.
Fuller engagement with the Doctors and their staff
Sales visits were transformed into Outcome-based visits.
More and readily available information available about the performance of the product with no or less paperwork.
Being able to anticipate or react rapidly to the new sources of incidents.
Dramatic improvement in process efficiency with data-driven insights and analytics and real-time transparency.
