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Overview

Our comprehensive annual maintenance contract proposal is created for your need to improve the lifespan of all your assets so that you can manage your business stress-free.  This contract includes service, maintenance, support, finding spares, and repair. Having an IT annual maintenance contract improves productivity, reduces stress, and makes the whole process simpler so that you can focus on your core business with longevity and quality output from your devices.

Multi Brand / Technology Hardware Support
Technology Driven Field Support and Governance
Pre-scheduled Preventive Maintenance Programs

Our Services

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Multi-brand hardware support

No more looking for different service providers for different devices, get it all in one place, under one single comprehensive maintenance contract.

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Re-imagined field support

Want to have complete control of the servicing process? Log tickets as soon as you face an issue, track your assigned engineer’s location, and track all updates regarding your ticket. With Team Computers, the whole process is transparent and as simple as booking an Uber.

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Scheduled preventive maintenance

With our preventive maintenance activity, we make sure your hardware is working well and ensure its longevity. With our project governance app, activities are automatically assigned to engineers as you log a ticket with a detailed checklist for every activity, you’ll always know which part of the life cycle your device is at.

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Reduced ETA for Spares

Our IT AMC services are all equipped with technology to identify reliable logistics partners who will bring your requests at the shortest possible time as we have reduced the eta by a huge margin.

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24x7 Customer Support

Our customer care centre in New Delhi offers toll-free support 24x7 to centrally log and manage grievances from across the country.

The Salient Features

To ensure 100% governance of promises made to you, we have created an application that also delivers a single version of the truth between both of us.

Highlight

Automatically assigns schedules activities to engineers

Detailed checklist for every activity

Image requirement from engineer top track activities

What if logging a ticket was as simple as booking an Uber? At Team Computers, We have actually made it that simple. Our Uberized Field Support platform lets customers track their assigned engineers' location & collaborate seamlessly with your field teams anytime, anywhere.

Highlights

Log Tickets

Track assigned engineer’s locations

Track ticket updates

Our Customer Care Center in New Delhi, operational 24*7, centrally logs & manages complaints from across India. It offers toll free Support, attending approximately 450 calls per day.

Highlights

SLA commitment given for 4hrs, 6hrs & 8hrs

95% Uptime delivery

6000 critical devices managed

90 customers supported in 71 locations

All our Testing and Repair centers, spread across all regions, are managed by asset certified and regularly trained people.

Delhi | Gurgaon | Mumbai | Chennai | Bengaluru

Our AMC Services Are Present Across India

We are there, Almost everywhere





Our Achievements So Far



Preventive Maintenance Activity

Customer uggled to achieve 100% coverage & data accuracy several times but failed. But we did it!

Meet our

AMC services Expert

Tabish Azmi - Business Head, End User Services

Tabish Azmi

Business Head - End User Services

Our Customers