A Leading Retail Company ensures their 100% Business availability

IT plays an important role in Retail business. Downtime of critical
infrastructure like POS machines, printers, scanners, Servers, Network
etc. directly impacts their Business and revenue. They wanted us to support their 25% Business expansion plan (Y-on-Y) in Tier-3 and Tier-4 locations resulting in INR 300+ Cr revenue growth in three years that will help them in doubling its market share from 1.8% to 3.6% in organized Retail sector to support for Peak and Festive days (120 Days/ annum) that accounts for 45% of Annual sales revenue.

Client
Sector & Location
Retail

Our Solution

Conducted Preventive maintenance of critical IT assets (POS Machines, printer, barcode scanner etc.) at stores before start of big days that helped in proactively reducing the downtime of critical devices.

Cloned critical machines and kept hot spares as backup at each location to ensure zero downtime of critical assets thereby providing 100% uptime of Business critical infra.

Provided field support for tier-3 and tier-4 locations through cluster model that helped in faster resolution of issues and Business availability.

Implemented SD WAN solution for ensuring 100% Network availability and zero productivity loss due to link related issues at store locations thereby providing zero disruption in billing and revenue loss.

Result

50% Decrease in calls needing physical presence of engineer which helped them in decreasing their IT opex cost.

100% Business Availability during festive Seasons helped them in achieving their business goals

48 Hr. TAT to open a new store and provide IT readiness that helped them in achieving new store roll out

17% Decrease in Asset Failure ratio

A Leading Retail Company ensures their 100% Business availability

Challenges

Our Solution

Result

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