35+ years
Presence in the industry
43000 crores +
INR Turnover
13000+
Workforce
51%
Indian Market Share
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Challenges

  • Support for Sales Team to ensure better productivity.
  • Faster TAT for end users in Warehouse and Sales offices
  • Timely Support in Non-engineer locations

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Our Solution

  • Mapped critical assets and processes that was directly impacting revenues/ sales.
  • Provided priority support for 250+ Sales office and warehouse locations PAN India
  • Implemented daily proactive health checks of critical IT assets at Plant locations (Production, dispatch section) to ensure zero downtime
  • Ran Adoption drives to ensure user access on Self-Service Portals and Chatbot
  • Implemented Remote Support Desk to improve response and resolution time
  • Cloned critical machines and kept hot spares as backup at each location to ensure zero downtime of critical assets thereby providing 100% uptime of Business critical infra.
  • Provided field support for tier-3 and tier-4 locations through cluster model that helped in faster resolution of issues and Business availability.
  • Implemented SD WAN solution for ensuring 100% Network availability and zero productivity loss due to link related issues at store locations thereby providing zero disruption in billing and revenue loss.
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Result

  • 40% Decrease in calls needing physical presence of engineer at Non-RE locations
  • Same Business Day Support for Sales office and Warehouses in Metro cities locations
  • 95% Users logging tickets on their own

See how we can optimize your business.

Contact Us