India’s Top Paint Manufacturer wanted Partner to support their critical business processes and operations that was directly impacting their revenue.
Sector & Location Manufacturing
35+ years Presence in the industry
43000 crores + INR Turnover
51% Indian Market Share
Support for Sales Team to ensure better productivity.
Faster TAT for end users in Warehouse and Sales offices
Timely Support in Non-engineer locations
Mapped critical assets and processes that was directly impacting revenues/ sales.
Provided priority support for 250+ Sales office and warehouse locations PAN India
Implemented daily proactive health checks of critical IT assets at Plant locations (Production, dispatch section) to ensure zero downtime
Ran Adoption drives to ensure user access on Self-Service Portals and Chatbot
Implemented Remote Support Desk to improve response and resolution time
Cloned critical machines and kept hot spares as backup at each location to ensure zero downtime of critical assets thereby providing 100% uptime of Business critical infra.
Provided field support for tier-3 and tier-4 locations through cluster model that helped in faster resolution of issues and Business availability.
Implemented SD WAN solution for ensuring 100% Network availability and zero productivity loss due to link related issues at store locations thereby providing zero disruption in billing and revenue loss.
40% Decrease in calls needing physical presence of engineer at Non-RE locations
Same Business Day Support for Sales office and Warehouses in Metro cities locations