35+ years
Presence in the industry
43000 crores +
INR Turnover
13000+
Workforce
51%
Indian Market Share
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Challenges

  • Uptime of IT for Sales team
  • Support for PAN India Branch locations
  • User enablement and increasing productivity of their IT users.

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Our Solution

  • Setup a dedicated service desk and provided differential SLA’s for the sales team.
  • Provided Extended support in the form of weekend / holiday / night support for sales department that helped them in ensuring 100% collection of Insurance premiums and renewals.
  • Provided a ready to use assets for all new joiners within 48hrs of intimation that helped in faster enablement of sales and support team
  • Integrated AI Chatbot with Automation solutions (Self-Heal & Self-Help) and ITSM tool thereby providing Single point of execution for end users.
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Result

  • 15 mins Call Resolution TAT for Sales Team
  • 25% Reduction in Incidents
  • Upto 60% Reduction in certain Category of tickets through Automation
  • 360 Degree View of IT operations through Business Value Dashboards
  • 9.5 Customer Happiness Index out of 10

See how we can optimize your business.

Contact Us