India’s Leading Insurance Company ensures 100% availability for its Sales
One of the critical function in Insurance industry is the availability of IT for the sales team as they drive the majority of revenue for them.
Client
Sector & Location Insurance
35+ years Presence in the industry
43000 crores + INR Turnover
13000+ Workforce
51% Indian Market Share
Challenges
Uptime of IT for Sales team
Support for PAN India Branch locations
User enablement and increasing productivity of their IT users.
Our Solution
Setup a dedicated service desk and provided differential SLA’s for the sales team.
Provided Extended support in the form of weekend / holiday / night support for sales department that helped them in ensuring 100% collection of Insurance premiums and renewals.
Provided a ready to use assets for all new joiners within 48hrs of intimation that helped in faster enablement of sales and support team
Integrated AI Chatbot with Automation solutions (Self-Heal & Self-Help) and ITSM tool thereby providing Single point of execution for end users.
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Result
15 mins Call Resolution TAT for Sales Team
25% Reduction in Incidents
Upto 60% Reduction in certain Category of tickets through Automation
360 Degree View of IT operations through Business Value Dashboards
