35+ years
Presence in the industry
43000 crores +
INR Turnover
Indian Market Share
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  • Uptime of Business critical users
  • Support and uptime for printing department
  • 99%+ uptime of Network infrastructure.

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Our Solution

  • Implemented Zero Incident process for bringing down number of incidents over a period of time.
  • Provided differential SLA’s for Business critical users and functions (Editorial and Graphics Team) to ensure high uptime of critical IT users/infrastructure
  • Provided oriented backup engineers across all locations to cover leaves and attrition ensuring business continuity.
  • Cloned critical machines and kept hot spares as backup at each location to ensure zero downtime of Business critical users thereby ensuring 100% uptime of Business critical infra.
  • Conducted periodic performance reviews of ISP’s to ensure they are meeting the Business needs of BCCL.
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  • 99% + Uptime of critical Infrastructure directly impacting revenues
  • 99.5% Network Uptime
  • 100% Support for Editorial and Production users from Office during Pandemic PAN India
  • 100% Uptime support during critical and festive days (Elections, Budget etc.)

See how we can optimize your business.