Desktop Support L2

Job Description

Experience: 2-4 Years

Job Responsibility:

  • 2-4 Years’ experience in troubleshooting in desktops, laptops, and printers, local networking devices and Installing new software and update each of them.
  • Configure and install localnetwork printers also coordinate with vendors if required.
  • Configuration and deployment of new desktop and laptop systems.
  • Work with hiring managers to order hardware/software for new employees and set up new workstations in a timely manner
  • Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance with SLA.
  • Provide new hardware/software for users as approved, assist in asset tag control and inventory management.
  • To support daily technical support activities for desktop, data, and server management.
  • Customize desktop applications to meet user needs.
  • Follow up with clients to ensure their systems are functional.
  • Experience with firewalls, Internet VPNs remote implementation, troubleshooting, and problem resolution.
  • Installation, configuration and troubleshooting of Operating system, all types of applications, drivers, and necessary updates.
  • Addressing user tickets regarding hardware, software, and networking issues and resolve issues within given SLA

Job Location

Bangalore / Pune

Application Form

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