2-4 Years’ experience in troubleshooting in desktops, laptops, and printers, local networking devices and Installing new software and update each of them.
Configure and install localnetwork printers also coordinate with vendors if required.
Configuration and deployment of new desktop and laptop systems.
Work with hiring managers to order hardware/software for new employees and set up new workstations in a timely manner
Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance with SLA.
Provide new hardware/software for users as approved, assist in asset tag control and inventory management.
To support daily technical support activities for desktop, data, and server management.
Customize desktop applications to meet user needs.
Follow up with clients to ensure their systems are functional.
Experience with firewalls, Internet VPNs remote implementation, troubleshooting, and problem resolution.
Installation, configuration and troubleshooting of Operating system, all types of applications, drivers, and necessary updates.
Addressing user tickets regarding hardware, software, and networking issues and resolve issues within given SLA
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