Job Title: Technical Specialist – Network & Security (Remote Datacenter Management)
Experience – Minimum 10 to 12 yrs. or more.
Qualifications & Certification:
Bachelors or higher
Certifications – ITIL, CCNP /CCIE, Juniper
Expertise in Routing and switching, LAN/WAN, VPN, OSPF, EIGRP, Load balancer, Firewall, Proxy, VPN
terminators - CISCO, Nexus, Checkpoints, F5, SRX
ï‚· Troubleshooting Data center network and service-related issues.
ï‚· Should have relevant configuration/troubleshooting experience on Security/Firewalls (Cisco
ASA/ Fortinet/ Checkpoint/ Palo Alto).
ï‚· Configure, administer, and document firewall infrastructure including Palo Alto/ Checkpoint /
Cisco / FortiGate Firewall /Juniper
ï‚· Good Understanding of Cisco ISE and Cisco Umbrella is mandatory
ï‚· Good Knowledge of F5 or Cisco Load balancer WAF solution is required
ï‚· Should handle independent Cisco security solutions implementations at customers sites and
able to handle High Priority Incidents related to network security
ï‚· Manage corporate Checkpoint Firewall implementing security rules and mitigating network
ï‚· IDS/ IPS Threat Monitoring and Tuning on Smart Console
ï‚· Document and maintain High-Level Design Documents (HLD) and Low-Level Design (LLD)
ï‚· Firewall troubleshooting and maintenance issues. Responsible for resolving the issues from the
company and/or vendor documented resolutions.
ï‚· Log analysis and correlation of Monthly reports.
ï‚· Creating Signatures and Traps to analyze traffic patterns.
ï‚· Supply data on resolvable firewall issues to the vendor Technical Assistance Centers (TAC) and,
with assistance from the vendor technicians, advance towards full resolution of the issues and
documentation of the process.
ï‚· Provide Support for VPN client Infrastructure
ï‚· Policy/ Signature Reinforcement based on the requirement and alert trend
ï‚· Troubleshoot and solve complex network security problems
ï‚· Setup and manage technical support lab for replication of customer issues
ï‚· Provide telephone, email, and web-based technical support to appliance customers and
partners. Responsible for managing support cases in the trouble ticketing system, and following
up with customers to resolve tickets.
ï‚· Define and implement systems and practices to create a scalable support process including
writing knowledge base articles and implementing customer self-support systems.
ï‚· Assist the presales team with new projects
ï‚· Knowledge of SSL VPN technologies and customization
ï‚· Knowledge and experience using multi-vendor enterprise network and security products,
including IDS/IPS, firewalls, VPNs, routers, managed switches, and Secure Messaging.
ï‚· Real-world experience in the areas of network security and the ability to define enterprise-wide
network security strategies and procedures
ï‚· Linux familiarity a plus
ï‚· Communication Skills: Excellent English written communication skills. Clear, understandable
English phone skills and a service-oriented attitude; ability to deal with both business and
ï‚· Service Industry Experience: Proven management and leadership experience implementing
customer service processes for technical support.
ï‚· Schedule Flexibility: Willingness to work a flexible schedule including occasional after hours on-
call, weekend duty, multitask and resilience.