O365 L3 Profiles

Job Description

Experience 6 to 10 Years 

  • AD / O365 JD
  • Regular Activities – Create/Delete/Modify/Maintain
  • AD System Administration
  • Help create and maintain different password policies for different user types.
  • Remove unnecessary access.
  • Manage stale user and computer objects.
  • Plan and implement Upgrades and Updates to AD / ADFS Services.
  • GPO Management (including creation and deletion) for various security policies and       software development
  • Set-up and follow Change Management processes for all in-scope services.
  • Active Directory Services/ADFS Troubleshooting
  • Access issues to files and folders
  • User Account expiry
  • Account lockouts
  • Trust relationships errors
  • Authentication failures
  • DNS resolution failures
  • IP address assignment failures
  • AD/ADFS Health Check, Monitoring & Auditing
  • Monitoring and generating reports using AD Audit Plus
  • Provide logs and evidence of access/authentication/change as and when required by internal audit teams


a. Email Management (O365 Support)

    i. Scope

  • Domain Controllers in Azure
  • Azure AD Sync Server
  • ADFS and ADFS proxy servers in Azure
  • Office 365 Email, OneDrive, Skype for Business, Teams, Azure AD Premium and Intune Microsoft Online Services

 ii. Deliverables

  • Develop, document and update service processes, which should be aligned as per latest ITIL standard
  • Manage quota and define control as per standards
  • Preform day to day proactive/reactive administration, troubleshooting and support activities and keep users informed of incident progress
  • Troubleshoot O365 / Outlook issues (along with network team if necessary)
  • Coordinate with the users/FMS team for issue resolution and guide them to follow the   defined SOP
  • Coordinate with Microsoft for O365 issues resolution as needed
  • Support issues with email security and mail flow by coordinating with third party vendor such as MimeCast, SFT etc.
  • One Drive for Business – Help users set up and make use of ODFB along with sharing files with other users within the Company and troubleshoot issues
  • Contact/Escalate to the identified primary contact of APL, in case of any Server hardware issue or network issue, who will in turn co-ordinate with the vendors for resolution
  • Prepare weekly reporting as per agreed format
  • Create / Edit / Delete shared mailboxes as per requests
  •  Create / Edit / Delete cloud email accounts
  • Create / Edit / Delete groups as per requests
  • Configure/re-configure AADSync as required
  • Configure / troubleshoot any settings / rules on O365 Services in scope as required by business/IT.
  • Scavenge licenses on a monthly basis to ensure that there is no excess license purchase

Job Location


Application Form

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