JD: Program Manager- Managed Services
Skill set required:
ï‚· Experience in leading and managing complex build-outs, data center migrations, integration and transition
management of Network and IT Security Services in a geographically diverse global environment
ï‚· Extensive experience in managing entire IT Infrastructure for clients including Centralized Service Desk,
Server/Storage/Network Technical teams for maintain agreed SLA. Maintain compliance for all processes
wrt Major Incident Management, Change Management, Problem Management, Security Compliance etc.
ï‚· Proficient in program management including scheduling & negotiating with clients for iterative product
development and delivery, balancing work distribution to meet project deliverables & delivery as per
quality & time norms
ï‚· Excellent awareness of ITIL processes having worked on multiple ITSM tools
ï‚· Hands-on-experience in analyzing information system needs, evaluating end-user requirements, custom
designing solutions and troubleshooting for complex information systems management
ï‚· Effective communicator with relationship management skills with the capability to relate to people at any
level of business and management
ï‚· More than 10 years of experience in IT Project Management and Delivery Management
ï‚· Manage a range of projects including complex client solutions including security, Networking, cloud
solutions, hosting & other Projects related to Managed Services.
ï‚· Must have ownership of program profitability and operation excellence for multiple customers
ï‚· IT Asset and Inventory / Budgeting / SLA / IT Policies / Planning.
ï‚· Manage the customer relationship during the project delivery and up to the final handover.
ï‚· Providing Support for the existing IT infrastructure Windows Servers, Network, Desktops and Email
ï‚· Team handling
ï‚· Produce & Maintain project documentation in line with our project process.
ï‚· Collate project plan, work packages & presentations in support of bid proposals.
ï‚· Program Manager will be responsible to drive multiple projects at a time till sign off to the customers.
ï‚· He should have hands on exp. on handling Managed services projects of IT infrastructure.
ï‚· Provide & negotiate project and resource plan to support program planning & alignment across Zen.
ï‚· Establish & maintain strong relationship with team managers and project team to ensure ongoing
commitment, collaboration and coordination of resources.
ï‚· Define & document all phase of project including task, escalation path, milestones & acceptance criteria.
Certifications / Trainings required:
ï‚· ITIL V3 / V4 Certified.
ï‚· PMP Certification (Optional).
Work Experience: Minimum 10years of relevant exp. into Managed Services of IT
Mumbai / Delhi