Provide first/second level contact and problem resolution for user issues
Provide timely communication on issues status and resolution
Maintain ticket updates for all reported incidents
Install, upgrade, support and troubleshoot Windows 10, Windows 11 and Microsoft Office 2016 & Office 19, another authorized desktop application
Install, upgrade, support and troubleshoot for printers, computer hardware Conference room
Performs general preventative maintenance tasks on computers, laptops, printers
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Install, support and troubleshoot for email configuration on mobile
Lower Parel, Ghansoli
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