Allow your customers to manage all their policies from one place. Provide all information the customer needs of his applications, claims and grievances
Give you agents a consolidated view of business critical information related to Sales, Schemes, Incentives and Customer Onboarding.
Keep members motived and happy through effective communication and easy to follow processes. Furthermore, manage Learning and development with your intranet.
Your agents are faced with a large number of challenges including Low visibility regarding onboarding on customers, not enough information about new products and schemes, lack of intel regarding cross sell and upsell opportunities and ever changing Rewards and Recognition scheme.
| Actionables | Information | Insights |
|---|---|---|
| Proposals pending for issuance | Customer onboarding status | A 720 degree view of the customer |
| Cheque bounce cases | New Products and Schemes | Cross and Upsell Opportunities |
| Renewals to be collected | Reward and recognition schemes | Customer Propensity to churn |
| Documents and Resources | KPI Performance |
Common challenges includes visibility regarding self performance and the performance of agents. The market is also highly competitive with agents selling competing policies,
| Get visibility on your KPIS and those of your agents | Establish a Two Way communication channels with your partners. |
|---|---|
| Personalized dashboards on Partner Activities and KPIs | |
| Share content to help partners sell | |
| Hear what your agents have to say throu |
With customer churn and the competition in the market being the way of the market, it becomes imperative for the management to focus on Product Innovation for better handling mortality, morbidity & longevity and at the same time balance distribution mix for Profitability.
Keep a close watch on the Value of your business and an equally close watch on your operations.
Analytics can help identify and proactively reduce Fraudulent Claims.
Read more about Fraud Detection
Q-insure is an out-of-the box business intelligence & analytics solution that reveals actionable insights across the insurance value chain. Q-Insure provides high-end analytical solutions based on sound understanding of the KPI’s to identify operational inefficiencies, remove process bottlenecks, increase productivity and guaranteed performance improvement.
Emailing Solutions for the Extended Workforce
Business Email & Calendar
TeamChat - Real online teamwork
Online Storage and Documents
Mobile & Desktop Apps
