End User Managed Services

Methodology

01

Insights from Historical Data

Extract the hidden truth behind your performance data.

02

Root
Cause Analysis

Isolate the issue where it occurs and when.

03

Automation. Proactive Maintenance

Reduce often recurring issues to optimize workloads.

04

Remote Management

Make use of our dedicated and shared support services till the last mile to keep your systems up and running.

Use Cases

Unmatched country wide presence

Single point service desk

Self Help Chatbots for quick resolution

Automation tools for self heal - preventing occurrence of incidents

Proactive end user services to increase productivity

Asset and inventory management to aid your rapidly expanding business

Specialized and dedicated VIP support

Customer Success Story

India’s Leading Media Publishing House is ensuring 100% uptime of its Business critical functi

India’s Leading Media Publishing House is ensuring 100% uptime of its Business critical functions

Customer Success Story

India’s Leading Insurance Company ensures 100% availability for its Sales team

One of the critical function in Insurance industry is the availability of IT for the sales team as they drive the majority of revenue for them.

Customer Success Story

A Leading Retail Company ensures their 100% Business availability

IT plays an important role in Retail business. Downtime of critical
infrastructure like POS machines, printers, scanners, Servers, Network
etc. directly impacts their Business and revenue. They wanted us to support their 25% Business expansion plan (Y-on-Y) in Tier-3 and Tier-4 locations resulting in INR 300+ Cr revenue growth in three years that will help them in doubling its market share from 1.8% to 3.6% in organized Retail sector to support for Peak and Festive days (120 Days/ annum) that accounts for 45% of Annual sales revenue.